Serene Health

Behavioral Health Lead Patient Coordinator

San Diego, CA · Contract

Sponsorship not specified$24k-$27kDetected 8 days ago

ComplianceExcelHIPAALeadershipCommunicationProblem SolvingMentoringMicrosoft OfficeSharePoint

About the role

In this role, you will serve as a key liaison between patients, providers, and administrative staff, ensuring a seamless and supportive patient experience from intake through ongoing care.
Provide shadowing and coaching where needed.
Assist overseeing patient intake, scheduling, and referral processes for behavioral health services.

Support the supervisor in Patient Coordinators workflow and administrative staff.
Serve as the primary point of contact for patients, families, and external partners.
Support patients in navigating services, insurance, and treatment plans.
Maintain accurate and confidential patient records in compliance with HIPAA regulations.
Help develop and implement workflows to improve efficiency and patient experience.
Help identify process gaps and implement improvements.
Collaborate with clinical leadership to align administrative and care delivery processes.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
401(K): Building your financial future with us.

High school diploma or GED required.
Prior leadership experience preferred.
Strong leadership, problem-solving, decision-making, and team management skills preferred.

Excellent communication and interpersonal skills; patient communication and empathy.
Proficient in healthcare management software and Microsoft Suite such as Outlook, Excel, Word, SharePoint, etc.
Knowledge of HIPAA regulations, patient rights, and ethical standards.
Bilingual in English and Spanish preferred.

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Short & Long-Term Disability
Flexible Spending Accounts: Manage your finances with flexibility.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer.
Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Optima Medical Management Group is a drug-free workplace.
Employment is contingent upon a successful pre-employment drug screening and background check.
Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws.
Pre-Employment

without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by fed

This listing is sourced directly from Serene Health's careers page and normalized into a canonical job model.