Protective

Customer Experience Advocate

Nebraska - Virtual

Sponsorship not specified$42k-$45kDetected 20 days ago

Customer SupportResearchCommunicationProblem SolvingTime ManagementAdaptability

About the role

As a Customer Experience Advocate, you will be the trusted resource for handling inquiries that require in-depth product knowledge and precision.
The financial health of our employees is just as important as physical and emotional health.

This position calls for strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
2+ years of experience delivering exceptional service in fast-paced environments, with proven ability to resolve issues and maintain customer satisfaction.

We aim to protect the wellbeing of our employees and their families with a broad benefits offering.
In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.
Work/life balance is important and Protective offers a variety of paid time away benefits ( e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Accommodations for Applicants with a Disability:
High school diploma required; prior experience in annuity, retirement, or finance industry preferred, supported by relevant training or certifications.

Committed to delivering exceptional experiences, empathizing with customers, and advocating for process improvements to reduce effort.
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com.
This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation.
General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Communicate with customers via phone, email, and chat, using multiple software tools to navigate policy details, research products, and deliver effective solutions in a fast-paced environment.
Accurately document and resolve customer requests for account information and updates while educating customers on digital tools for future self-service.
We are proud to be an

equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

This listing is sourced directly from Protective's careers page and normalized into a canonical job model.