Augment CXM

Augment CXM

Machine Learning Lead

San Francisco, CA, United States

Sponsorship not specifiedDetected 2428 days ago
Machine LearningTensorFlowPyTorchscikit-learnNumPyData ScienceNLPResearchLeadershipCommunication

About the role

  • Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network.
  • Our client base consists of some of the most well-known brands in the world and we've proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
  • And an unlimited vacation policy keeps everyone fresh. - A nimble, energetic 15-person team with an open and collaborative culture.

Responsibilities

  • Lead, mentor, grow the data science team
  • This technology ensures that our clients deliver a fantastic customer experience every time.

Requirements

  • Hands-on experience implementing production-grade NLP architectures
  • Practical experience in libraries like TensorFlow, PyTorch, scikit-learn, NumPy, or equivalent.

Benefits

  • Employee Wellness and Wellbeing is a top priority at Augment.
  • Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
  • HSA savings options and a 401k program help employees plan for the future.
  • And an unlimited vacation policy keeps everyone fresh.
  • Play a critical role in the leadership team on strategy and vision

Company info

  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Augment CXM's careers page and normalized into a canonical job model.