Di Rezze Family Office
Operations Manager
Sunny Isles, Florida · Full-time
Work authorization requiredDetected 35 days ago
ComplianceCRMOperations ManagementHIPAAEHR/EMRPharmacy PracticeCommunication
About the role
- Care is cash-pay and delivered entirely by board-certified OB-GYNs working through a contracted medical group.
- This role sits at the intersection of patient experience and operational excellence.
- Because the role handles patient information, which SPHERE HEALTH keeps within the United States, this position is open to US-based candidates only.
Responsibilities
- Patient Support and Communications
- Serve as the first point of contact for inbound patient queries across email and platform support channels, responding promptly and with care.
- Coordinate patient support tooling and help-desk workflows as the platform scales.
- Patient Document and Records Management
- Organize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA compliance.
- Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness.
- Partner with engineering to triage operational issues, test new flows before launch, and confirm fixes.
- Develop and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendations.
Requirements
- Proficiency in Google Workspace, Notion, and EMR or telehealth platform tools.
- US-based and authorized to work in the United States.
- 3+ years in operations management, medical administration, or a comparable role.
- Excellent written and verbal English; professional, warm, and precise at all times.
- Experience with cash-pay or direct-to-consumer medical billing and payment workflows.
- Rigorous approach to patient confidentiality and HIPAA-compliant document management.
- Self-directed with strong deadline management; available across US Eastern business hours.
- Prior experience in a telehealth, women's health, or direct-to-consumer healthcare environment.
- Familiarity with lab-based screening workflows, membership billing models, or subscription support.
- Experience coordinating pharmacy and laboratory vendors.
- Background in patient-facing support or healthcare CRM platforms.
Compensation
- Submit a current resume and a brief cover letter outlining relevant experience, availability, current time zone, and expected compensation range at ksantos@spheretechnology.com
Benefits
- Triage clinical questions to the appropriate SPHERE HEALTH clinician or care team, and maintain clear resolution logs.
- Coordinate document requests across patient cases, including lab results, medical history, and clinician correspondence.
- Act as the operational liaison to the contracted medical group and its pharmacy operations for prescription routing, fulfillment status, and patient follow-up.
- Support the merchant-of-record model in which the patient pays SPHERE HEALTH and the platform remits to providers at cost; maintain records and flag discrepancies to leadership.
- Monitor the day-to-day health of the patient-facing platform and intake flows, ensuring the backend runs smoothly.
Visa & Work Authorization
- US-based and authorized to work in the United States.
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This listing is sourced directly from Di Rezze Family Office's careers page and normalized into a canonical job model.