Connecteam

Enterprise Customer Success Manager

Florida, United States · Senior · Contract

Sponsorship not specified$100k-$120kDetected 54 days ago

Customer SuccessCommunication

About the role

The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers.
They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies.

Develop and execute customer success plans based on their main desired business outcomes
We build our people up.
Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
Connecteam is committed to building an encouraging, caring, and supportive environment.
We share a responsibility to support our team and enrich their lives.

Experience in B2B SaaS - 2 years of experience MUST
Customer-facing experience
Superb written and verbal communication skills
Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
Experience working in an international, remote-first SaaS company
Background in HR Tech, Workforce Management, or related industries
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

Medical coverage.
Paid time off for vacation, sick days.
From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course).

Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Work with customers to create new use cases/success stories
Experience in helping customers deploy and see the value of the products they have purchased.
We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.

This listing is sourced directly from Connecteam's careers page and normalized into a canonical job model.