Trulioo
Technical Account Manager
Vancouver · Staff+ · Full-time
Sponsorship not specifiedDetected 48 days ago
SQLDevOpsData VisualizationStakeholder ManagementAccount ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationProblem SolvingAdaptability
About the role
- The TAM acts as the primary point of engagement for ongoing customer technical interactions, supporting live operational processes, coordinating technical escalations, and driving technical health across assigned accounts.
- This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office).
Responsibilities
- Provide technical guidance and operational best practices to support customer adoption and workflow optimization.
- Coordinate customer-facing technical escalations with Product, Engineering, DevOps, Support, and Operations teams.
- Support customer enablement sessions, operational reviews, and technical discussions during customer meetings and QBRs.
- Contribute to knowledge-sharing initiatives by developing internal and client-facing resources, documentation, and best-practice materials.
- Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
- Team Lead, Service Delivery, the Technical Account Manager (TAM) serves as a trusted technical advisor responsible for supporting the operational and technical success of a portfolio of clients.
- This role is ideal for experienced customer-facing technical professionals who enjoy partnering directly with customers to drive operational success, technical adoption, and platform optimization in a SaaS environment.
- Support customers through technical troubleshooting activities while coordinating with Support and internal teams as needed.
Requirements
- 3+ years of experience in Technical Account Management, Customer Success, Implementation Consulting, or a related customer-facing technical role.
- Strong written and verbal communication skills with the ability to translate technical concepts into business-friendly guidance.
- Strong understanding of SaaS products, APIs, integrations, and workflow-based systems.
- Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
- Ability to coordinate effectively across technical and customer-facing teams.
- Ability to align technical recommendations with customer business outcomes.
- With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone.
Nice to have
- Experience with financial, compliance, and or regulatory industries
- Exposure to compliance, fintech, identity verification, fraud, payments, or regulated environments is considered an asset.
- Experience supporting developers with API integrations or equivalent technical experience preferred.
- Familiarity with SQL, Tableau, BI tools, or similar analytical/reporting platforms is considered an asset.
- Recruiter Interview: 30 minutes
- Hiring Manager Interview: 45 minutes
- Panel Interview: 60 minutes
- Final Leadership Interview: 30 minutes
Compensation
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education &
Benefits
- Wellness: We care about your well-being.
- Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
- Monitor customer technical health, workflow performance, and operational trends to proactively identify risks and optimization opportunities.
- Partner closely with Customer Success Managers to support overall account health, customer retention, and technical success initiatives.
- Post-Secondary Degree or a combination of desired experience and education
Company info
- Serve as the primary day-to-day technical point of contact for assigned customers across Slack, email, and customer meetings.
- Collaborate with the Implementation team during onboarding, transition-to-production, and stabilization activities for assigned customers.
- Demonstrated experience supporting customers through technical troubleshooting, operational workflows, integrations, or platform optimization initiatives.
- Employee Resource Groups: Belonging is an important part of doing your best work.
- At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time.
- If that resonates with you, apply today to become a part of our team.
- Get an inside look at life at Trulioo by following us on LinkedIn https://ca.linkedin.com/company/trulioo, or learn more about us at www.trulioo.com http://www.trulioo.com
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This listing is sourced directly from Trulioo's careers page and normalized into a canonical job model.