Equifax

Equifax

Process Improvement & Governance Manager

USA - Missouri - St · Senior · Full-time

Sponsorship not specifiedDetected 31 days ago
Project ManagementSalesforceCRMProcess ImprovementVendor ManagementCommunicationProblem SolvingMicrosoft Office

About the role

  • Equifax is where you can power your possible.
  • The Process Improvement and Governance Manager is responsible for driving sustainable, repeatable, and quantifiable business process improvements.

Responsibilities

  • Responsible for implementing and managing moderately complex process and customer experience improvement solutions in partnership with internal project teams and other stakeholders/partners
  • Develop and execute continuous improvement plans in order to support functional and departmental strategies.
  • Lead change management efforts by partnering with internal quality, training, and operational excellence teams
  • Collaborate with supervisors, leads, agents to understand knowledge or process gaps and partner with internal teams to develop solutions for those opportunities.
  • Demonstrate strong project management and planning skills in order to successfully manage project deliverables, stakeholders, and team moral simultaneously
  • The ability to work effectively and cooperatively with customers, internal partners, vendors, and senior leaders

Nice to have

  • Proficient computer skills particularly the Google Suite or MS Office suite
  • Third Party / Vendor management operations experience strongly preferred
  • Technical requirements preferred: Workforce planning, CRM platform (Salesforce), Telephony (Genesys/InContact)

Skills

  • This involves collecting and analyzing process data to measure the effectiveness of current business processes.

Compensation

  • We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Benefits

  • Bachelor's degree (B.A. or B.S.) and/or 5+ years related experience or equivalent combination of education and experience.
  • We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Company info

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This listing is sourced directly from Equifax's careers page and normalized into a canonical job model.