Rad AI
Customer Success Manager
San Francisco - Onsite · Mid · Full-time
Sponsorship not specifiedDetected 56 days ago
Machine LearningLLMsProject ManagementValuationCustomer SuccessPatient CareRadiologyLeadershipCommunicationCollaborationMentoringOrganizational Skills
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odds of building a lasting career here
28Risky
Cap-exempt (no lottery)0
Sponsors this role45
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
- Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M.
- If you're ready to shape the future of healthcare, we'd love to have you on our team!
Responsibilities
- Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
- Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
- Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.
- Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation.
- Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals.
- Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care-making a meaningful impact on millions of lives.
- Develop and maintain customer relationships across our radiology partners.
- Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
- Become the trusted partner for the customer on use cases and product functionality.
- Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products' value.
Requirements
- Bachelor's degree or above.
Nice to have
- Previous experience as a radiology technologist is highly preferred.
Compensation
- Annual company-wide offsite
Benefits
- The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies.
- Represent the voice of the customer to our Product and Machine Learning teams.
- 3+ years of relevant customer success experience within a healthcare environment.
- Knowledge of the healthcare industry and AI technology.
- Prior professional consulting or healthcare software implementation experience.
- Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare.
- If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
Company info
- ABOUT RAD AI At Rad AI, we're on a mission to transform healthcare with artificial intelligence.
- Founded by a radiologist, our AI-driven solutions are revolutionizing radiology-saving time, reducing burnout, and improving patient care.
- Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others-all backing our mission to empower physicians with cutting-edge AI.
- Serve as a trusted advisor to Rad AI's customers through the entire post-implementation lifecycle including product adoption, value realization and renewal.
- Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
- Who We're Looking For:
- We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team.
This listing is sourced directly from Rad AI's careers page and normalized into a canonical job model.