Talkdesk

Talkdesk

Senior Solution Consultant - Health & Life Sciences

San Francisco · Senior

Sponsorship not specified$123k-$205kDetected 5 days ago
JavaScriptPythonSQLAgentic AIComplianceStakeholder ManagementSalesforceCRMCustomer SuccessZendeskHIPAAEpicCernerHL7/FHIREHR/EMRCommunicationProblem SolvingOrganizational Skills

About the role

  • Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
  • Paid Holidays: Talkdesk offers 14 paid holidays each year.
  • Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Responsibilities

  • As a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.
  • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
  • Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.
  • Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
  • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.
  • Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
  • We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.
  • Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Requirements

  • Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
  • Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Skills

  • The application window is expected to close at least 5 days from the posting date.
  • The application was posted on 04/20/2026.
  • Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Compensation

  • $123,000 - $205,000
  • Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

  • and perks listed above may vary based on the nature of your employment with Talkdesk.
  • Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Company info

  • Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
  • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
  • Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
  • Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.
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This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.