Wall Street Prep

Wall Street Prep

Client Program Manager

Newton, Massachusetts · Full-time

Sponsorship not specified$70k-$79kDetected 30 days ago
Project ManagementAccount ManagementBusiness DevelopmentNegotiationExcelLogisticsCustomer SupportAccount RetentionCommunicationOrganizational SkillsMicrosoft Office

About the role

  • The Client Program Manager (PM) serves as a key member of our program management team, which partners with the account management and business development teams.
  • The PM plays a central role in helping to guide clients through our onboarding, product delivery, and renewal process to help drive revenue growth.
  • Primary responsibilities include overseeing and executing operations and logistics for our training programs, developing relationships with client accounts, which could be across corporate, public, Wharton Certificates, and university verticals, and contributing to key account retention and expansion.

Responsibilities

  • Lead the execution of all client engagement logistics from start to finish.
  • Lead day-to-day communications with clients
  • Troubleshoot any issues that arise with our Tech support team as the client-facing contact responsible for resolving problems in a timely manner.
  • Create, update, and maintain internal documentation on processes and procedures.

Requirements

  • Ability to think and plan ahead without prompting (i.e., can anticipate challenges and take the initiative to resolve them).
  • High degree of organizational skills and attention to detail.
  • Ability to prioritize tasks in a dynamic and ever-changing environment where multiple training events are taking place simultaneously.
  • Superb ability to communicate effectively (verbally and in writing) with a team and client base that has diverse and varying communication styles.
  • Experience working with Excel and PowerPoint.
  • Proven ability to work cross-functionally with operations, business development and account management teams.
  • Bachelor's degree from an accredited college or university.
  • Delegate tasks to other team members (e.g., client program coordinators) who provide support within Operations and oversee completion as required.
  • Use project management software to ensure known tasks for assignments are completed as required and kept up-to-date for visibility within the team.

Skills

  • Wall Street Prep is proud to be an equal opportunity employer.

Compensation

  • Lead the execution of all client engagement logistics from start to finish.
  • Lead day-to-day communications with clients; be proactive by planning ahead to ensure both clients and participants have a great experience working with WSP.
  • Coordinate planning and debriefing calls with existing clients; be able to work with multiple stakeholders with busy schedules and creating the PowerPoint decks for these meetings
  • Delegate tasks to other team members (e.g., client program coordinators) who provide support within Operations and oversee completion as required.
  • Use project management software to ensure known tasks for assignments are completed as required and kept up-to-date for visibility within the team.
  • Provide best-in-class service to our potential future and existing key corporate client accounts.

Benefits

  • Work in partnership with the Head of Learning to coordinate staffing assignments for training sessions.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status or any other legally prot
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This listing is sourced directly from Wall Street Prep's careers page and normalized into a canonical job model.