Zendesk

Zendesk

Senior Product Marketing Manager, AI Platform

San Francisco, California, United States of America · Senior

Sponsorship not specified$183k-$275kDetected 22 days ago
Product ManagementSalesZendeskResearchCommunicationPublic Speaking

About the role

  • Understand our technical products and discern the quality of use cases for storytelling.
  • Act as a leader of the products and projects you work on.
  • Hit deadlines and communicate when and why deadlines won't be hit.

Responsibilities

  • Drive Zendesk's product marketing efforts to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk.
  • Develop clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.
  • Develop compelling storytelling and communication materials.
  • Create slides and collateral that is clean, easy to read, look professional, on-brand for Zendesk, and clearly communicate the point.
  • Develop a solid visual story with a clear message to present at live and digital events.
  • Develop fundamental sales enablement assets.
  • Brings learnings from conversations and recordings to drive more effective training & assets.
  • Develop compelling, technical marketing for your product area of expertise that showcases Zendesk differentiation to an IT audience.
  • Find and develop customer stories that articulate the value of our offerings through the lens of customer success.
  • Implement and iterate product discovery initiatives to drive adoption and increase stickiness.

Compensation

  • The US annualized base salary range for this position is $183,000.00-$275,000.00.

Benefits

  • Drive our release marketing efforts, learning the entire process from roadmap to webinar and bringing our efforts to the next level.

Company info

  • You are expected to deeply understand your products and the value your products bring to customers.
  • You are able to answer questions about your product from customers and GTM employees.
  • Establish relationships with top customers and influence them so that they will participate in our customer story program.
  • Directly influence opportunities by marketing and enabling the field and customers on our AI Platform capabilities.
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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.