Lightning AI
Customer Success Specialist
New York, New York, United States · Senior
Sponsorship not specified$160k-$180kDetected 10 days ago
Cloud PlatformsPlatform EngineeringMachine LearningPyTorchMLOpsA/B TestingAccount ManagementForecastingCustomer SuccessResearchLeadershipCommunication
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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Files H-1B transfers
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About the role
- We are looking for a Customer Success Specialist to lead a customer success motion that helps Lightning AI customers adopt faster, expand with confidence, and renew because the product has become mission-critical.
- This role is both strategic and hands-on: you will works with others, own customer outcomes, create durable systems, and partner across Revenue, Product, Engineering, and Support to make success repeatable.
Responsibilities
- Partner with Sales leadership to create a strong post-sale commercial motion that drives retention and identifies expansion opportunities early.
- Create a customer success culture that is proactive, technically curious, commercially aware, and highly accountable.
- Develop repeatable playbooks for technical onboarding, use-case expansion, executive engagement, renewal preparation, and adoption acceleration.
- Experience working cross-functionally with Sales, Product, Engineering, Support, Marketing, and Revenue Operations.
Requirements
- 5-7 years in customer success, account management, technical account management, or post-sales leadership.
- Experience leading CS motions for technical, enterprise, or consumption-based products.
- Experience in AI, cloud infrastructure, developer platforms, MLOps, data infrastructure, or enterprise SaaS.
- Experience with usage-based revenue, cloud consumption, or complex technical onboarding.
- Familiarity with ML teams, research organizations, platform engineering teams, or infrastructure buying centers.
Skills
- Lightning AI is the company behind PyTorch Lightning.
- Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.
- The Way We Work
- Here's what that looks like in practice:
- Move with Urgency:
- Take Ownership:
- Communicate Openly:
- Honest conversations help us move faster together.
- Build Great Teams:
- Raise the Bar:
- Think Long-Term:
- Customer Success Specialist
Compensation
- $160,000 - $180,000 USD
- Annual learning and development allowance to support your professional growth.
Benefits
- We offer a comprehensive and competitive benefits package designed to support our employees' health, well-being, and long-term success:
- Comprehensive Health Coverage:
- Medical, dental, and vision coverage for employees and eligible dependents.
- 401(k) matching (U.S.) and pension contributions (U.K.).
- Unlimited PTO, company holidays, and floating holidays to support work-life balance.
- Paid Parental & Family Leave:
- Paid leave to support you and your family through life's important moments.
- Annual learning and development allowance to support your professional growth.
Company info
- Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems-designed to take ideas from research to production with less friction.
- Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.
- We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.
- Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems-designed to take ideas from research to production with less friction.
- Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute.
- We serve solo researchers, startups, and large enterprises.
- Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.
- The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company.
- Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.
- Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through.
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This listing is sourced directly from Lightning AI's careers page and normalized into a canonical job model.