Relais & Châteaux

Housekeeping Supervisor PM

Westerly, RI, United States

Sponsorship not specifiedDetected 8 days ago

LeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office

About the role

PM Housekeeping Supervisor Ocean House Management Housekeeping Supervisor PM A Collection Unlike Any Other The Ocean House Collections includes 3 luxury.
The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites.
The Cottage Collection includes 10 privately owned vacation homes.

Lead, mentor, and motivate housekeeping team members to achieve departmental goals.
Manage departmental supply inventories and assist with ordering and cost controls.
Maintain room number confidentiality and key control.
Perform any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.
Ability to lead by example, foster teamwork, and positively influence others through professional conduct and collaboration.
Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Housekeeping Supervisor serves as the department leader on duty during assigned shifts and collaborates closely with other departments to deliver exceptional guest experiences.

May be required to clean guest rooms and assume other housekeeping responsibilities as operational needs and staffing levels dictate.
Required Job Knowledge and Skills
Previous experience in housekeeping, hospitality, guest services, or a related service-orientated environment required.
Proficiency with basic computer applications, including Microsoft Outlook and operational software systems.

Assign and coordinate daily room assignments based on occupancy levels, guest preferences, VIP arrivals, departures, and operational priorities.
Conduct detailed inspections of guest rooms, suites, public areas, and housekeeping projects to ensure compliance with Forbes Five-Star standards and company expectations.
Monitor employee productivity, attendance, and performance standards.
Provide onboarding, training, coaching, and corrective action when appropriate.
Engage guests warmly creating a welcoming and comfortable environment, encouraging the guest to become at ease.
Respond promptly and professionally to guest concerns and service recovery opportunities.
Provide guests with warm farewells and invite them to return.
Ensure compliance with safety, sanitation, and company policies.

The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa.

Work closely and communicate effectively with all departments but especially front office staff, housekeeping, food & beverage, activities, and engineering to ensure the entire guest experience is exceptional, yet effortless on the part of the guest.
Responsible for practicing, managing, and promoting the Company's Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.

_________________________ Date:_____________
Housekeeping Supervisor
All your information will be kept confidential according to EEO guidelines.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This listing is sourced directly from Relais & Châteaux's careers page and normalized into a canonical job model.