Ivyhill Technologies LLC
Call Center Agents (Bethesda,MD)
Bethesda, Maryland, United States
No sponsorshipDetected 723 days ago
Customer SupportPublic HealthCommunicationCollaborationProblem SolvingMicrosoft Office
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is an onsite employment opportunity.
- Duties and Responsibilities: Utilizing the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.
- Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request.
Responsibilities
- Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.
- Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record.
- Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.
- Have the ability to perform accurate data entry with strong attention to detail.
- Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management.
Nice to have
- Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.
- Other duties as assigned. (Candidates who reside in a qualified HUBZone area are a plus.
Benefits
- Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS.
- Have at least six (6) months experience in health care administration, business, medical treatment facility, medical environment, or a related discipline.
- Be knowledgeable of medical terminology.
- Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.
Visa & Work Authorization
- Citizen
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