Stord

IT Operations Technician

DFW2 - Dallas, TX

Sponsorship not specifiedDetected 20 days ago

SalesforceProcess ImprovementInventory ManagementCustomer Support

About the role

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.
Stord is rapidly growing and is on track to double our revenue in the next 18 months.
Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Provide frontline support for end-user hardware, software, and access-related issues.
Deploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, printers, scanners, and warehouse technology.
Support operational systems including barcode printing, shipping systems, time clocks, wireless devices, and fulfillment technology.
Manage IT inventory, equipment lifecycle processes, and asset tracking.
Perform user onboarding, offboarding, and account administration activities.
Document procedures, troubleshooting steps, and technical solutions.
Coordinate with vendors and internal teams to resolve technical issues and implement solutions.
Support continuous improvement initiatives that enhance operational efficiency, reliability, and scalability.
Timely resolution of support requests and incidents.
High levels of customer satisfaction and operational support.

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

This listing is sourced directly from Stord's careers page and normalized into a canonical job model.