Browserbase

Customer Engineering Manager

San Francisco

Sponsorship not specifiedDetected 19 days ago

TypeScriptLLMsAI OrchestrationProduct ManagementProject ManagementSeleniumPlaywrightLeadershipMentoring

About the role

As our Customer Engineering Manager, you will serve as a "player-coach," directly leading and scaling our Customer Engineering team while owning its processes, technology stack, and operational performance.
As Browserbase grows, the complexity and volume of our customers' AI and automation deployments have grown exponentially.
Sitting at the intersection of Post-Sales, Product, and Core Engineering, you will help define what technical excellence looks like for the organization.

The core responsibilities for this role require balancing direct technical intervention with strategic organizational design.
Process Engineering & Scalability: Design and operationalize team-level delivery frameworks.
Are experienced: 6+ years in technical, customer-facing roles (such as Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Support Leadership) with at least 2+ years of direct people management experience.
Are a leader: Proven ability to lead, mentor, and scale technical teams while personally remaining a stable, senior contributor. You set technical standards and operating rhythms without stepping away from hands-on work.
Project Manage: Demonstrated track record of leading complex, multi-stakeholder technical projects from discovery to production rollout using structured delivery frameworks.
6+ years in technical, customer-facing roles (such as Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Support Leadership) with at least 2+ years of direct people management experience.
Work in the open: collaborate with and contribute to the broader open source community.
Collaborate with a small, high-bar team of engineers who care deeply about quality.
Browserbase is the complete platform to build and deploy agents that browse and interact with the web like humans.

Proficiency in modern web technologies, headless browser automation (Playwright, Puppeteer, Selenium), and API architectures.
Strong ability to read, write, and debug code, preferably in TypeScript and/or Python.
Have technical depth: Proficiency in modern web technologies, headless browser automation (Playwright, Puppeteer, Selenium), and API architectures.

Serve as the ultimate escalation point for the most complex integration challenges.
Dive deep into logs, system behaviors, and client codebases to root-cause issues involving web automation, AI frameworks, and cloud st.
Shape the future of browser automation with AI-driven developer tools.

Establish and enforce Service Level Agreements (SLAs), queue health metrics, and turnaround times.
Build internal dashboards and workflows to track team velocity, customer health signals, and integration quality.

Transform one-off integrations or semi-documented processes into standardized playbooks, runbooks, and internal tooling (leveraging LLMs and automation) that accelerates time-to-value for the broader CE team or the company as a whole.
We are a Series B startup that grew our revenue 5x in 2025 and are continuing to grow, fast.
Ability to work onsite in SF: We are onsite 5 days a week in our sunny office in downtown SF.

This listing is sourced directly from Browserbase's careers page and normalized into a canonical job model.