Toshiba Global Commerce Solutions - External

Associate Field Service Technician

Bentonville, AR · Contract

Sponsorship not specifiedDetected 7 days ago

HRISCustomer SupportResearchCommunicationProblem SolvingOrganizational Skills

About the role

The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments.
The services include some or all the following:
whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.

Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems.
Builds positive customer relationships with product end-user and customer project and/or store management.
Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation
Perform other related duties as assigned.

An individual may be required to perform twisting activities, dependent on the type of position they need to place themselves in while performing his/her job duties
Regular air travel may be required
An individual will at time be required to use a ladder or lift to reach devices mounted on roofs or inside on the ceiling / walls
The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof
The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.

High School Diploma with 2+ years' experience in an Electronics field
Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
Self-motivated and strong work ethic
Display high ethics and character relative to the position
Maintain a professional demeanor, dress, and behavior
Problem solving and Organizational skills
Ability to work long hours as project needs dictate in a physically demanding environment
Ability to work varying shifts including overtime and weekends as needed

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.
Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?
These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team.

Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

This listing is sourced directly from Toshiba Global Commerce Solutions - External's careers page and normalized into a canonical job model.