JPMorgan Chase & Co.
Branch Operation Lead - Empire Blvd - Brooklyn, NY
Brooklyn, NY, United States · Junior
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 75%
Reported a layoff in this occupation
Files H-1B transfers
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About the role
- A typical day will involve assisting clients with their transactions, but it doesn't stop there.
- Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures.
- Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Nice to have
- Greet clients warmly as they enter the branch, making them feel valued and appreciated.
- Engage clients with clear, polite communication to understand and help them effectively.
- Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
- Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
- Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
- You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
- You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
- You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
Company info
- At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
This listing is sourced directly from JPMorgan Chase & Co.'s careers page and normalized into a canonical job model.