Paperless Parts, Inc.

Technical Solutions Specialist

Boston, MA · Full-time

No sponsorship$66k-$89kDetected 8 days ago

PythonSQLProduct ManagementSalesCustomer SuccessCustomer SupportMedical DevicesCommunicationCollaborationProblem Solving

About the role

Customer Success is our #1 priority at Paperless Parts.
We are seeking a Technical Solutions Specialist to join our Customer Success organization.

Develop in-depth knowledge of Paperless Parts pricing language and third party integrations. Able to troubleshoot and configure customer requests.
Manage a high volume of support cases (often 10+ per day).
As a fast-growing company, we're continually improving what we've built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems.
We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas.
Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers.

You are hard-working, driven, and excited to work at a growing software company seeking to transform an industry.
You enjoy problem solving, especially related to technical challenges.
You enjoy being busy and prefer a role where you are required to balance multiple priorities at once.
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Bachelor's Degree in Computer Science, Engineering, MIS, or related field
Strong skills in a computational environment or programming language (Python, SQL etc.)
Relevant work, education, or hands-on development experience
Strong analytical and critical problem-solving skills
Ability to translate business requirements to product solutions
Familiarity with "job shop" manufacturing, preferred
Fast learner, ability to adapt to new processes and technologies, and evolving environments
Excellent written and verbal communication skills
Proven ability to thrive in a fluid, fast-paced and ever changing environment.

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
$66,000 - $89,000
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

100% coverage of health, dental, and vision for you and your dependent
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Paperless Parts, we value intentionality, persistence and relationships.
We live and breathe these values every day.
You enjoy working directly with customers, and have a strong sense of customer empathy.
you prefer to google a problem rather than ask someone for help. You enjoy working as part of a fast-paced, close-knit team. You are obsessed with helping customers. You do not give up when faced with a challenge
You are obsessed with helping customers.
Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers.
Go above-and-beyond to help our customers whenever possible.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder

This listing is sourced directly from Paperless Parts, Inc.'s careers page and normalized into a canonical job model.