Generac
Senior Technical Service Trainer
Sussex, WI - USA · Senior
Sponsorship not specifiedDetected 4 days ago
ExcelSAPERPMentoringPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- We believe power is a promise - a shared commitment to be there for others when it matters most.
- The Senior Technical Service Trainer is responsible for training/instructing technicians in all aspects of repair and installation for Generac products.
- The senior trainer uses a variety of methods during the training sessions including classroom presentations and hands on lab instruction.
Requirements
- 5 years field technician experience in HVAC, automotive, generator or similar discipline or 5 years combined field technician experience an d technical training experience
- The Senior Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products.
- While performing the duties of this job, the employee is regularly required to talk and hear
- While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
- The employee is regularly required to stand and walk.
Nice to have
- Associates or Bachelor's degree
- Curriculum development experience
- Experience evaluating and coaching instructor technique
- Technician Excellence or ASE (Automotive Service Excellence) certification
- Previous experie nce using SAP or equivalent ERP
- Instruct and train technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom instruction, hands on labs, and live stream training.
- Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.
- Establish warranty flat rates for new product prototypes.
Skills
- Advanced skills in writing and presenting / instructing technical information
- Ability to develop testing plans
- Technical aptitude to do advanced generator start up and troubleshooting
- Ability to deal with shifting priorities and moving deadlines
- Highly organized and detail oriented;
- Familiarity with hand tools and test equipment.
Benefits
- Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.
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This listing is sourced directly from Generac's careers page and normalized into a canonical job model.