Stord
Operations Manager
BDL1 - North Haven, CT
Sponsorship not specifiedDetected 21 days ago
ExpressSalesforceOutbound SalesBudgetingExcelOperations ManagementSupply ChainLogisticsProcess ImprovementCustomer SupportGMPLeadershipCommunicationTime ManagementMentoringMicrosoft OfficeLean ManufacturingWarehouse Management System
About the role
- Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.
- Stord is rapidly growing and is on track to double our revenue in the next 18 months.
- Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Responsibilities
- Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals.
- Responsible for the development and coaching of all Area Managers, Leads and associates
- Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations
- Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results
- Perform additional duties as assigned
- Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
- With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty.
Requirements
- Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher
- Experience leading salaried teams of 5 salaried employees or more
- Experience leading teams of 60 non-exempt or more
- Experience running and leading a highly technical operation, including automation
- Experience working in a 200k sq ft facility or larger
- Experience leading or being a direct contributor in operational startups or change management projects
- Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective
- Advanced knowledge of Excel
- Bachelor's Degree or relevant experience.
Nice to have
- Bilingual (Spanish and English)
- Proficiency with Microsoft Office Suite
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
Compensation
- Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Benefits
- Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.
- Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity
Company info
- To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
This listing is sourced directly from Stord's careers page and normalized into a canonical job model.