Rackspace Us Inc.

Rackspace Us Inc.

Epic Client Systems Administrator (ECSA) Web and Service Servers (W&SS)

US-Work from Home

Sponsorship not specifiedDetected 12 days ago
PowerShellDNSLoad BalancingEpic

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We are seeking an Epic-certified Client Systems Administrator with strong experience supporting Hyperspace Web (HSW), Interconnect, and MyChart infrastructure.
  • The position is responsible for the configuration, availability, performance, and ongoing maintenance of these Epic client and web-server components.

Responsibilities

  • HSW administration: Maintain HSW server environments and configurations. Troubleshoot service availability, connectivity, and performance issues in partnership with application and infrastructure teams.
  • MyChart infrastructure: Maintain the server-side components supporting MyChart. Coordinate changes and troubleshoot availability issues with MyChart application analysts, networking, and security teams.
  • HSW administration: Maintain HSW server environments and configurations.
  • This is an infrastructure administration role, not primarily a MyChart application-build or workflow-configuration position.

Requirements

  • Demonstrated production administration and troubleshooting experience with all three priority areas: HSW, Interconnect, and MyChart infrastructure.
  • Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts.
  • Experience with Active Directory, virtualization, and PowerShell or comparable scripting for administrative automation.
  • Ability to distinguish application, server, network, and database issues
  • The successful candidate must have a minimum of three years of experience working as an Epic ECSA in a hospital environment.

Nice to have

  • Epic ECSA MyChart certification and experience with F5 BIG-IP load balancing.
  • Additional experience with Epic printing, Business Continuity Access, or other ECSA components is beneficial.
  • Experience with cloud and automation also a plus.
  • Coordinate changes to patient-facing and clinician-facing services with the appropriate operational owners, and follow established security and change-control procedures.
  • Our compensation reflects the cost of labor across several geographic markets.
  • About Rackspace Technology
  • Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production.
  • More on Rackspace Technology

Compensation

  • Our compensation reflects the cost of labor across several geographic markets.

Benefits

  • Interconnect administration: Manage Interconnect environments, deployments, and service health.
  • Prepare implementation plans, validate service health, and maintain rollback procedures.
  • Reliability and incident management: Monitor infrastructure health, investigate recurring failures, automate operational checks, and maintain configuration records and support runbooks.

Company info

  • Position Summary We are seeking an Epic-certified Client Systems Administrator with strong experience supporting Hyperspace Web (HSW), Interconnect, and MyChart infrastructure.
  • And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.
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This listing is sourced directly from Rackspace Us Inc.'s careers page and normalized into a canonical job model.