Ntst
Solution Support Analyst
Overland Park, KS · Contract
No sponsorshipDetected 1 day ago
SQLCustomer Support
About the role
- We celebrate diversity and are committed to creating an inclusive environment for all associates.
- All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.
- Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.
Responsibilities
- Provide technical support on solution application questions from clients regarding the company's software.
- Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
- Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
- Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate
- Provide technical support across a broad range of solutions for clients
Requirements
- Bachelor's Degree or equivalent relevant work experience
- At least 2 years of experience in a customer service environment
- Customer service experience in a technical role
- Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense.
- All applicants for employment must be legally authorized to work in the United States.
Compensation
- If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally en
Benefits
- Healthcare solution support experience
- Healthcare clinical workflow experience
Visa & Work Authorization
- All applicants for employment must be legally authorized to work in the United States.
This listing is sourced directly from Ntst's careers page and normalized into a canonical job model.