westernpartitionsinc

IT Help Desk Technician II

Columbus, Ohio, United States · Mid

H1B sponsorship available$60k-$72kDetected 26 days ago

AndroidRecruitingCustomer SupportTCP/IPDNSVPNVoIPCommunication

About the role

Helpdesk Technician II Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US.
WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency.

Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Must be able to break down problems both known and unknown in a logical, efficient manner.
Strong knowledge of MS Windows operating systems.
The ability to learn and apply new concepts quickly.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job.

Understand and comply with all WPI policies, procedures, and corporate safety programs.
Act as an escalation point for tier 1 Help Desk Technicians.
Answer end user queries in person, via email, and over the phone.
Monitor the help desk queue and assess priority of incoming tickets.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Troubleshoot connectivity, network, and client VPN issues.
Install, maintain, and troubleshoot client applications.
Troubleshoot and resolve email-based issues.
Document all support tickets in IT ticketing software.
Update and reconcile IT inventory.
Order new client computers and provision for use.
Reimage existing client computers and migrate user data.

We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays

Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US.
We are proud that a significant percentage of our business comes from repeat customers.
Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry.
We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart.
The strongest characteristic of our organization is the prominent level of pride we take in every job we complete.
Our employees are driven to do the job right the first time without compromise.
Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

This listing is sourced directly from westernpartitionsinc's careers page and normalized into a canonical job model.