Airbus
Senior Aerospace Customer Support Engineer
Mobile Area, AL · Senior
No sponsorshipDetected 1 day ago
Computer VisionNegotiationCustomer SupportLeadershipCommunicationPublic SpeakingWriting
About the role
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities.
- Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
Responsibilities
- The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.
- Daily, able to speak in conversations and meetings, deliver information and participate in communications.
- Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily, able to operate most office and personal electronic equipment.
- Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus is looking for an experienced Aerospace Customer Support Specialist to join the Customer Services organization in Mobile, Alabama.
- By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape.
- Your working environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.
- At Airbus, we support you to work, connect and collaborate more easily and accessibly.
- Your challenges: Manage a portfolio of customers for the delivery of Retrofit Solutions and Scheduled Maintenance services on cost, on time & on quality Managing Customer Queries: Supporting internal and external customer queries.
- Ensure that airlines maintenance programmes/planning deliverables are performed in accordance with customer's expectations Lead interface meetings with main stakeholders to ensure an appropriate handover to support Customers.
- Abillity and experience to lead multi-discipline projects.
Requirements
- Administrative position only PPE as required by site and/or customer site.
- Your boarding pass: Bachelor's of Science in Engineering preferred, or equivalent related experience.
Nice to have
- Bachelor's of Science in Engineering preferred, or equivalent related experience.
- Master's Degree in Engineering or related field preferred.
- Minimum of 10 years experience.
- Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc) preferred.
- Authorized to work in the US.
- Team oriented. ability to work as a member of a team with other departments locally and internationally.
- Airbus experience with various Airbus programs (A380, A350, LR, SA, WB).
- Engineering drawing creation and review.
Skills
- Several times a week, able to push and pull small office furniture and some equipment and tools.
Compensation
- How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Benefits
- Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
- Paid time off including personal time, holidays and a generous paid parental leave program.
- Wherever possible, we support flexible working arrangements to stimulate innovative thinking.
Company info
- Airbus Americas Customer Services, Inc.
- In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
- Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
- As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
- Only applicants with current work authorization will be considered.
- Airbus does not offer tenured or guaranteed employment.
- Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
- Airbus reserves the right to revise or change job duties and responsibilities as the need arises.
- This position description does not constitute a written or implied contract of employment.
- By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment.
- This information will only be used by Airbus.
- Airbus is committed to achieving workforce diversity and creating an inclusive working environment.
Equal opportunity
- Equal Opportunity Employer to applicants with disabilities.
- If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com
Visa & Work Authorization
- As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
- Only applicants with current work authorization will be considered.
This listing is sourced directly from Airbus's careers page and normalized into a canonical job model.