tdg
Patient Services Representative - Front Desk - Crestview Hills, KY
Crestview Hills, KY
Sponsorship not specifiedDetected 29 days ago
Customer SupportPatient CareMicrosoft Office
About the role
- We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team.
- In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities.
- Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
Responsibilities
- Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
- Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
- Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
- Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
- Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
- Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
- Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
- Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
Requirements
- Occasionally required to stand, walk, and sit for extended periods.
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
- Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
- The physical and mental demands described below are representative of those required to perform this job successfully.
- Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
Skills
- High school diploma or equivalent.
- 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
- Proficient in collecting patient payments at the time of service.
- Skilled in navigating multiple computer systems simultaneously.
- Competent in Microsoft Office applications.
- Knowledge, Skills, & Abilities:
- Use hands to handle objects, tools, or controls; reach with hands and arms.
Benefits
- Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
This listing is sourced directly from tdg's careers page and normalized into a canonical job model.