Anaplan
Principal Customer Success Business Partner
New York, United States · Principal
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Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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DOL prevailing wage, 2026-27 wage year · General and Operations Managers (11-1021) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Supported by operating principles of being strategy-led, values -based and disciplined in execution, you'll be inspired, connected, developed and rewarded here.
- This role is essential in shaping the overall success and impact of our GTM strategy.
Responsibilities
- Account Strategy & Expansion: Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies.
- Community Building & Best Practices Sharing: Foster customer engagement by connecting them with the broader Anaplan community, user groups, and industry events. Promote the sharing of best practices to drive collaboration and knowledge exchange.
- Risk Management & Problem Solving: Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence.
- Build and execute tailored customer success plans to ensure consistent value delivery, and proactively address any challenges or barriers to success.
- Drive customer enablement initiatives through training programs, workshops, and onboarding sessions to support sustainable user adoption.
Nice to have
- 8+ years of experience in account management, consulting, or client services background is required
- Experience with Corporate finance, supply chain and sales planning industries is a plus
- Customer-first mentality
Compensation
- Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
Benefits
- Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilization, and business outcomes.
- Customer Education & Enablement: Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively.
Company info
- At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
- What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
- Our customers rank among the who's who in the Fortune 50.
- Customer Success Leadership: Own and manage a portfolio of 10-15 strategic customers representing $10-15 million of ARR within our Life-Sciences vertical with the purpose of driving adoption, satisfaction, and retention.
- Serve as a trusted advisor and thought leader in leveraging Anaplan to achieve customers' strategic objectives.
- Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals. Enable a data-driven approach to planning and forecasting, demonstrating how Anaplan facilitates business agility and strategic decision-making.
- Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan's roadmap and innovation pipeline. Ensure customers are represented and championed across internal teams.
This listing is sourced directly from Anaplan's careers page and normalized into a canonical job model.