Jestais
Senior IT Support Analyst
Montreal, Quebec · Senior
Sponsorship not specifiedDetected 17 days ago
GitAzureDockerDevOpsJiraSupply ChainProcurementERPInventory ManagementHRISVPNLeadershipCommunicationCollaborationMentoringAdaptabilityMicrosoft OfficeSharePoint
About the role
- This is a high-impact position where you will shape how technology is experienced across the organization-driving improvements in onboarding, developer environments, endpoint standards, and service reliability.
Responsibilities
- Support developers and technical teams (IDEs, Git, VPN, cloud tools, build dependencies)
- Lead resolution of complex, high-impact technical incidents
- Developer Enablement & Environment Support
- Partner with Engineering and DevOps to optimize developer workstations and workflows
- Drive onboarding/offboarding improvements for employees and developers
- Manage provisioning of devices, credentials, and system access
- Define and maintain endpoint standards (hardware, OS, security baselines)
- Manage Intune/MDM device enrollment, patching, and compliance
- Support office connectivity, Wi-Fi, and collaboration technologies
- Implement automation, scripting, and AI-driven improvements (Microsoft Copilot)
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Technical Expertise
- Advanced expertise in Windows OS, Microsoft 365, and Active Directory / Entra ID
- Experience with endpoint management tools (Intune, SCCM) and ITSM platforms (e.g., Jira Service Management)
- Proficiency in Microsoft 365 (Teams, Outlook, SharePoint, Exchange, OneDrive), Windows enterprise environments, VPN, MFA, and endpoint security tools
- Familiarity with developer tools and environments, including GitHub, VS Code, JetBrains IDEs, Docker, and cloud development tools
- Experience in ERP, retail, supply chain, or enterprise software environments
- Experience supporting engineering, data, or AI teams (e.g., analytics platforms, FarsightIQ context)
- This is a fully in-person role, 5 days working in the office in Montreal, QC is required.
Skills
- Collaborer avec les équipes d'ingénierie et DevOps pour optimiser les postes de travail et les flux de développement
Benefits
- Health coverage (medical, dental, disability, and life insurance)
- Wellness program (gym membership reimbursement)
- Flexible schedule
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