FreedomPay

Customer Success Manager

Philadelphia, Pennsylvania · Full-time

Sponsorship not specifiedDetected 14 days ago

Data AnalysisComplianceCRMAccount ManagementCustomer SuccessLeadershipCommunicationProblem SolvingTime Management

About the role

FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption.
As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise clients, ensuring their needs are met through consistent communication.
FreedomPay is an Equal Opportunity Employer.

FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce.
The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America.
The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.
This role is ideal for someone who thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive client satisfaction and long-term success.

Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
Experience working within a SaaS company or technology-focused organization.
All positions must be able to successfully pass a background check as well as a credit check.

Strong communication and presentation skills with proven leadership in customer engagement scenarios.
Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
Experience working at a company operating in the payments space
Excellent time management, organizational, and troubleshooting skills.
Self-starter with a collaborative mindset and strong interpersonal skills
Familiarity with CRM systems and customer success tools
Willingness to travel up to 20% as needed

FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

This listing is sourced directly from FreedomPay's careers page and normalized into a canonical job model.