Lessen
Jr. Associate Account Manager
Chicago, IL · Junior
Sponsorship not specified$60k-$65kDetected 46 days ago
Data AnalysisProject ManagementStakeholder ManagementCRMAccount ManagementBudgetingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementPublic SpeakingMicrosoft Office
About the role
- Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.
- The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million and completing more than 3.5 million work orders annually across an expanding range of services.
- Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Responsibilities
- Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.
- develop and recommend actionable solutions.
- Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.
- Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.
- Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs.
- Support contract adherence and participate in scope, pricing, and service-level discussions with clients.
- 1-3 years in account management, customer success, sales support, or a related field
- Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions.
- Eagerness to develop business acumen and grow within an account management career path.
- Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.
Requirements
- Basic proficiency in CRM systems and business tools such as spreadsheets, project management platforms, and communication tools.
Nice to have
- Bachelor's degree or equivalent work experience preferred
- Interest in or exposure to property management, construction, or residential services is a plus
Compensation
- Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.
- Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers.
- The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million and completing more than 3.5 million work orders annually across an expanding range of services.
- Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
- The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance.
- This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Lessen's careers page and normalized into a canonical job model.