Ziplines, Inc.
Subject Matter Expert (SME) - AI for Client Success & Account Management (Late 2026)
United States
Sponsorship not specified$35k-$40kDetected 215 days ago
LLMsAccount ManagementForecastingCommunication
About the role
- 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range.
- Together, we empower adult learners to confidently pursue the career they've always wanted.
- Course development schedule Work on this course will begin in the first half of 2026.
Responsibilities
- In-between working sessions, you and the designer will work in parallel to flesh out the content and develop detailed outlines for the videos.
- Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward.
- This 5-week program teaches learners how to use generative AI, automation, and customer insight tools to elevate client experience and drive revenue growth.
Requirements
- 10+ years of experience in client success and account management, especially with a deep understanding of industry trends and best practices related to AI adoption strategies.
- Strong point of view on what skills and knowledge new people to the field need to succeed, and an ability to break concepts down for learners while explaining the "why."
- A genuine passion for learning and helping others grow, with a focus on supporting career advancement and skill-building.
- Exceptional communication and interpersonal skills, able to connect with learners from diverse professional backgrounds.
- Able to be genuine and engaging on video.
- Your resume (PDF)
- A sample teaching video (1-2 minutes)
Skills
- Attend a live session to learn from a different industry expert alongside their classmates (2 hours)
Compensation
- Your Compensation
Benefits
- Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today's digital-first workforce.
- AI is rapidly transforming client communications, renewal forecasting, business review creation, and customer health monitoring - unlocking new opportunities to grow accounts and deepen loyalty.
- By the end, learners leave with reusable templates, automated playbooks, and the ability to delivery world-class client success at scale.
- 1-2 working sessions with learning experience designer.
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