Elite Amenity Management

Custodial Supervisor I Queens

Flushing, NY

Sponsorship not specified$40k-$50kDetected 6 days ago

Customer SupportLeadershipCommunicationOrganizational Skills

About the role

Elite Amenity Management is a full-service amenity management company based in New York City.
We specialize in providing residential and commercial with high-end, personalized amenities and services.
ELITE exists to make ordinary days feel extraordinary by transforming shared spaces into sanctuaries of health, well-being, and genuine connection through dedication and passion.

Manage facility maintenance, repairs, and vendor coordination.
Customer Service & Member Experience Deliver exceptional, high-end customer service and provide a welcoming, professional experience for members, guests, and visitors.
Address member concerns promptly, maintain strong relationships, and resolve issues effectively.
Conduct member engagement initiatives to drive high satisfaction and retention.
Staff Management & Development Train, supervise, and lead a professional, efficient team.
Collaborate with leadership to develop and motivate the team toward excellence in service and operations.
Administrative Support Act as a key liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
Perform administrative duties, maintain accurate records, and prepare necessary reports for leadership.
Perform any other duties as assigned.

1+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
Proven ability in leading and motivating a team, ensuring excellence in service and operations.
Strong organizational skills with the ability to effectively communicate with all levels of the organization.
Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.

TO THE TABLE Fluency in Mandarin is preferred.
Associate degree in Business Management, Hospitality, or a related field (preferred).

Our team of experienced professionals delivers management, wellness services, design, and more - creating exceptional amenity experiences for every client.
Facility & Gym Operations Oversee daily gym and facility operations, ensuring compliance with all policies, safety regulations, and Department of Health (DOH) standards.
Enforce operational policies, rules, and regulations to maintain a safe environment for gym members and their guests.
Maintain cleanliness and organization of the fitness center, including equipment, floors, and supplies (wipes, towels, sanitizer).
Perform hands-on cleaning tasks, including wiping down machines, sweeping, mopping, and maintaining the overall cleanliness of the fitness center.
Monitor and maintain spa, sauna, and steam room operations, including proper chemical levels and compliance with Department of Health (DOH) standards.
Schedule and coordinate daily staffing for porters and gym attendants.
Provide training sessions to ensure staff are well-versed in all necessary Department of Health (DOH) regulations and gym procedures.

We are looking for a highly motivated, hospitality-driven Custodial Supervisor I Flushing to join our team.

This listing is sourced directly from Elite Amenity Management's careers page and normalized into a canonical job model.