Ivy Tech Community College
PT IT Support
Bloomington, IN · Part-time
No sponsorshipDetected 8 days ago
Customer SupportCommunication
About the role
- Conducts all activities with an appreciation and respect for diversity of people, styles, and views.
- Rolling interviews will occur until position is filled. *Hourly Rate - $15.00 *Position is located in Bloomington, IN and does not offer remote options.
- The above list of duties is not to be construed as an exhaustive list.
Responsibilities
- Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
- Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
- Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
- This position will provide support of the daily activities of the local IT Support Team.
- The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment.
Requirements
- Must be able to maintain professional relationships with peers and superiors.
- High School diploma required.
- May substitute equivalent experience and or certifications for the degree.
Nice to have
- Associate Degree preferred.
Skills
- Must possess good customer service and organizational skills.
- Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person.
- Must be proficient with current hardware and software technology.
- Ability to stay calm in stressful situations.
- Ability to handle multiple competing priorities.
- Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly.
- Must be willing to work nights and weekends as needed.
- Must be willing to travel as necessary.
- Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
- Fee remission for employees, spouses, and legal dependents.
- Must be dependable.
- Experience in a higher education environment.
Benefits
- EDUCATION: High School diploma required.
Company info
- Ivy Tech Community College - Bloomington is looking for an individual to join their team as part time IT support.
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This listing is sourced directly from Ivy Tech Community College's careers page and normalized into a canonical job model.