Phamily
Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
California · Part-time
H1B sponsorship availableDetected 13 days ago
Outbound SalesPatient CareCommunicationOrganizational Skills
About the role
- The Enrollment Specialist plays a frontline role in helping patients understand and enroll in Phamily-enabled care programs.
Responsibilities
- Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients.
- Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation.
- Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows.
- Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care.
- Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.
- This position conducts high-volume inbound and outbound outreach, educates patients on the value of proactive chronic care support between office visits, and helps strengthen communication between patients, providers, and care teams.
Requirements
- Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone.
- Experience in sales, outreach, or upselling products and services.
- Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner.
Nice to have
- Preferred requirements:
Benefits
- About Jaan Health/Phamily
- Jaan Health is a leading AI-based care management company serving healthcare providers.
- Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.
- Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner.
Visa & Work Authorization
- This position is not eligible for visa sponsorship***
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.