Known
Director, Client Experience
New York, NY · Director
Sponsorship not specified$135k-$155kDetected 8 days ago
Project ManagementExcelResearchCommunicationCollaborationPublic SpeakingMicrosoft Office
About the role
- As an Account Director, you have earned the respect of your peers through your demonstrated skills as the operational authority on your account, responsible for overseeing all day-to-day activities.
- But you know there's more to it than that, and you demonstrate it at every turn.
- Your highly evolved communication skills allow you to move fluidly and honestly between departments and clients in all types of situations.
Responsibilities
- Help to lead Known's approach to full-funnel, 360 advertising on a new and exciting account
- Proven experience building deep relationships with clients
- Ability to manage and be accountable for client satisfaction and retention
- A love for building presentations in PowerPoint and Slides and making other people's slides better
Requirements
- 10+ years of experience at an advertising or marketing agency
- Experience leading top-tier client accounts
- Ability to think strategically, analytically, and proactively about diverse business problems
- Experience orchestrating cross-functional project teams, especially virtual teams, with confidence
- Experience working in a fast-paced - and a fast-growing - agency environment
Nice to have
- Familiarity with basic Excel, and research methodologies and concepts are a plus
Skills
- Superb communication, storytelling, and presentation skills
Compensation
- Annual bonuses
Benefits
- Oversee the health and growth of our client relationships
- Unlimited paid time off
- 401k with company matching and no vesting period
- Generous medical plan
- Paid parental leave
Company info
- There's always a better way.
- At Known we are setting out to build something more than just a company.
- The base salary for this position is $135K-$155K.
- This range is posted in compliance with state and municipal Pay Transparency laws.
- In addition to base compensation, this role is eligible to receive additional Known benefits.
- Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today.
- We are about 300 people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture.
- We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.
- Ad Age touted that "Known may be the ultimate example of a full-service agency," and honored us on their coveted A-List for the second year in a row.
- We are AdWeek's Midsize Agency of the Year and on FastCompany's "Next Big Things in Tech".
- Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday's Most Innovative Media Agency to name a few.
- We couldn't create this award-winning work without seeking out and hiring the best talent.
- What does it mean to be a Knowner?
- We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large.
This listing is sourced directly from Known's careers page and normalized into a canonical job model.