Brillio

Brillio

IVR QA Engineer - R01566923

Saint Louis, Missouri, United States

Sponsorship not specifiedDetected 33 days ago
AWSCI/CDDevOpsRESTAgileOutbound SalesSeleniumTest AutomationAPI TestingCommunicationProblem Solving

About the role

  • Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects.
  • Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Responsibilities

  • Validate IVR call flows, routing logic, and customer journeys
  • Perform end-to-end testing of inbound, outbound, and callback flows
  • Validate APIs, Lambda functions, and data flows across systems
  • Test Design & Execution
  • Design detailed test cases, test scenarios, and test data
  • Perform smoke and sanity testing during releases
  • Develop and maintain test automation scripts where applicable
  • Support test automation for IVR and conversational flows
  • Validate compliance with security and data standards
  • Participate in UAT support and production validation

Requirements

  • Required Skills & Qualifications
  • Experience with Amazon Connect or similar platforms
  • Strong understanding of call flows, routing, and telephony concepts

Nice to have

  • Test voice, chat, and self-service interactions for accuracy and usability
  • Test integrations between Amazon Connect, AWS services, and backend systems
  • Ensure correct handling of user inputs, fallback scenarios, and edge cases
  • Execute functional, regression, system, and integration testing
  • Use tools like Cyara, Selenium, or API testing frameworks for validation
  • Identify, log, track, and retest defects
  • Work closely with developers and BA teams for issue resolution
  • Prepare test reports, status updates, and quality metrics

Skills

  • IVR QA Engineer
  • Primary Skills
  • Specialization
  • Job requirements

Equal opportunity

  • Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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  • https://www.brillio.com/join-us/
  • Equal Employment Opportunity Declaration
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This listing is sourced directly from Brillio's careers page and normalized into a canonical job model.