AlphaSense

Customer Success Manager, Financial Services - Strategic

New York, New York, United States

Sponsorship not specified$80k-$95kDetected 6 days ago

LLMsAccount ManagementRecruitingCustomer SuccessResearchLeadershipCommunication

About the role

The Customer Success organization is dedicated to ensuring every client realizes the full value of their investment.
The Strategic team specifically focuses on depth of engagement, account-level influence, and sophisticated business partnership.

Deep-Dive Engagement & Account Influence: Act as the "Account Expert" for a select group of Financial Service Strategic clients, navigating and influencing multiple business units to drive business outcomes and product adoption.
Domain Expertise & Technical Leadership: Leverage technical authority to lead sophisticated dialogues (APIs, LLMs, integrations) that transform AlphaSense from a software vendor into an embedded, mission-critical business partner.
Strategic Onboarding & Trial Management: Architect onboarding journeys and trial success plans that build belief from day one by mapping product capabilities to the client's most complex business challenges.
Retention & Growth Partnership: Partner with Sales and Account Management as a commercial strategist to identify organic expansion opportunities and defend renewals by articulating account-specific ROI.
Voice of the Customer: Serve as a high-level cross-functional bridge, distilling complex client feedback and stakeholder dynamics into actionable insights for the AM, Product and Support teams.
With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.
Serve as a high-level cross-functional bridge, distilling complex client feedback and stakeholder dynamics into actionable insights for the AM, Product and Support teams.
We are committed to a work environment that supports, inspires, and respects all individuals.

Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
Ability to be in our NYC office 1x per week.

2-4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus).

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.
In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location.
$80,000 - $95,000 USD

Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
You may also be offered a performance-based bonus, equity, and a generous benefits program.

Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
Comfortable using data to inform decisions, with strong organizational and time-management skills.
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.
We are looking for a CSM who thrives in high-pressure environments and possesses the domain authority to lead open-ended, tailored discussions across multiple business units.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.