Kenect
Tier 1 Customer Support Specialist
Pleasant Grove, US
Sponsorship not specifiedDetected 11 days ago
Customer SuccessCustomer SupportCommunication
About the role
- You will be the point of escalation for our Customer Success teams to help troubleshoot technical issues with our core products.
- This role will be onsite at our Pleasant Grove, Utah office.
- Yes, we believe in giving open two-way feedback.
Responsibilities
- We take pride in delivering world-class support and you will help lead these efforts.
- Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.
- About the Role As a Tier I Customer Support Specialist, you will be the first point of contact for our customers seeking customer and technical assistance.
- You will provide basic technical support through email, phone, and text messages to ensure that our customers receive prompt and effective assistance.
- What You Will Be Doing Troubleshoot and support customers on basic technical issues related to the Kenect software.
Benefits
- We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.
Company info
- Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America.
- We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.
- What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use.
- We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong.
- As a Tier I Customer Support Specialist, you will be the first point of contact for our customers seeking customer and technical assistance.
- About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America.
Equal opportunity
- Kenect is an equal opportunity employer.
- equal opportunity employer.
This listing is sourced directly from Kenect's careers page and normalized into a canonical job model.