Freshworks
Senior Director - Business Execution
San Mateo, CA, United States · Director
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Strategic planning & program execution - synthesizing functional priorities into one roadmap and running the governance/milestone tracking to actually deliver it
Requirements
- 12+ years of experience in customer experience, SaaS operations, strategic planning, or transformation execution roles, ideally with exposure to Customer Success, Support, or Professional Services organizations.
Compensation
- $245k-$303k
Benefits
- Customer experience domain knowledge - operating model fluency across Professional Services, Support, CS, Education, Adoption, and VoC, including how in-product changes affect the end-to-end customer experience
- Vision communication - articulating and evangelizing the CX transformation vision to both customers and internal stakeholders
Company info
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.