Sonesta International Hotels Corporation

Sonesta International Hotels Corporation

Front Desk Agent

Royal Sonesta Downtown Chicago, IL

Sponsorship not specifiedDetected 1 day ago
BudgetingCustomer SupportEpicCommunicationProblem SolvingMicrosoft Office

About the role

  • The 8th largest hotel company in the U.S.-and growing fast.
  • An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
  • Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.

Responsibilities

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • Perform other duties as assigned.
  • Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
  • The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.

Requirements

  • High School diploma or equivalent required.
  • Ability to speak, read, and write fluent English
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Will be required to work mornings, evening, weekends, and holidays.

Nice to have

  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.

Compensation

  • Pay range is $26.00 to $27.00.
  • The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Benefits

  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
  • We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long-Term Disability Insurance
  • Various Employee Perks and Discounts

Company info

  • We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
  • We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.
  • Doing the Right Thing and Going Beyond are our principles that guide everything we do.
  • We are an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
  • Sonesta is an equal opportunity employer.
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
  • Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.
  • Incomplete applications received will not be considered.
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This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.