SugarAI

SugarAI

Director, Revenue Operations

US - Remote · Director

Sponsorship not specified$165k-$185kDetected 83 days ago
SQLData VisualizationStakeholder ManagementCRMSalesPipeline ManagementForecastingExcelProcess ImprovementCompensationLeadershipCommunicationCollaborationProblem Solving

About the role

  • About SugarAI SugarAI is redefining CRM for the age of AI.
  • We're delivering on the original promise of CRM-turning fragmented customer and revenue signals into clear, prioritized action.
  • Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.

Requirements

  • You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization.
  • 7+ years of experience in Revenue Operations, Sales Operations, Client Success Operations, Deal Desk, or related go-to-market operations roles, with 2+ years in a leadership role.

Nice to have

  • Experience in a mid-size SaaS company supporting a scaling go-to-market organization.
  • Experience owning or supporting Sales Ops, CS Ops, and Deal Desk under a unified Revenue Operations model.
  • Experience with channel and partner business models, reseller operations, or partner revenue management.
  • Background in BI and data visualization tools such as Tableau, Power BI, or Looker.
  • Hands-on experience with territory modeling, quota operations, capacity planning, and segmentation frameworks.
  • Expertise in CRM administration, workflow automation, and enablement or productivity technologies.
  • Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management.
  • We understand that no candidate is perfectly qualified for any job.

Skills

  • Functional Leadership
  • Process Standardization and Automation
  • Sales Operations
  • Client Success Operations
  • Standardize core Client Success processes, stage definitions, handoffs, and success metrics to improve consistency and scalability.
  • Deal Desk and Policy Governance
  • Oversee Deal Desk operations to ensure efficient management of approvals, pricing, discounting, exception handling, and policy adherence.
  • Forecasting, Reporting, and Revenue Insights
  • Data and Systems Management

Compensation

  • Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management.

Benefits

  • Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and

Equal opportunity

  • If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
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This listing is sourced directly from SugarAI's careers page and normalized into a canonical job model.