Netrio

Service Desk Analyst L2

McKinney, TX

Sponsorship not specifiedDetected 30 days ago

AzureCustomer SupportDNSCommunication

About the role

We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers.
Package and deploy applications across physical and virtual environments (VDI).

Build, configure, and deploy end-user devices and applications using automated tools and modern deployment strategies.
Manage OS and application patching and remediation using Microsoft and third-party platforms (e.g. Ivanti, SCCM).
Develop and maintain M365 policies, standards, and conditional access configurations.
Provide expert-level support for complex issues including: Email delivery and mail flow Microsoft 365 policies and settings Multi-Factor Authentication (MFA) Microsoft Intune and endpoint protection DNS, SPF, DMARC, DKIM Umbrella, Defender, INKY, Proofpoint OS performance and application behaviour Collaborate with internal teams and external vendors to escalate and resolve technical issues.
Deliver support via multiple channels including phone, email, chat, and in-person interactions.
Create and maintain standard operating procedures and technical knowledge articles.
Netrio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
As a Senior Service Desk Analyst (L2), you will play a critical role in delivering advanced technical support and driving operational excellence across our end-user platforms.
This role demands deep technical expertise, strong communication skills, and a proactive mindset to lead initiatives and mentor junior analysts.
Provide expert-level support for complex issues including:

Provide off-hours on-call support as required.
Requirements & Qualifications 5+ years of experience in IT support, with a blend of engineering and operational responsibilities.
Strong understanding of email security and authentication protocols (SPF, DMARC, DKIM), and tools such as INKY, Proofpoint, and Umbrella.
Proficiency in endpoint protection, OS performance tuning, and application packaging.
Experience with ServiceNow or similar ITSM platforms.

Netrio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries.

Self-motivated, ambitious, and comfortable working independently or as part of a team in a fast-paced environment.
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers.

This listing is sourced directly from Netrio's careers page and normalized into a canonical job model.