Vumc
Guest Services Rep
Nashville, TN
Sponsorship not specifiedDetected 13 hours ago
Process ImprovementCustomer SupportPatient CareResearchLeadershipCommunicationProblem Solving
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Serves as a resource for families, visitors and staff.
- Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center.
- Assists or provide patients/visitors with information, resources, and directions.
Responsibilities
- Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.
- Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
- Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
- Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Requirements
- Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
- Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position.
- Customer Communication (Novice): Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language.
Skills
- Provides guidance to entry level co-workers.
- Core Capabilities:
- Self and Others:
- Continuously improves own skills by identifying development opportunities.-
- Builds and Maintains Relationships:
- Communicates Effectively:
- Openly shares information with others and communicates in a clear and courteous manner.
- Delivering Excellent Services:
- Serves Others with Compassion:
- Invests time to understand the problems, needs of others and how to provide excellent service.-
- Solves Complex Problems:
- Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. -
Benefits
- Vanderbilt University Medical Center:
- Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.
- Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
- Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of
- Allied health is among the fastest growing occupations in healthcare today.
- This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.
- These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.
- Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.
Company info
- It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Equal opportunity
- equal opportunity.
This listing is sourced directly from Vumc's careers page and normalized into a canonical job model.