MedImpact

MedImpact

Performance Improvement Coordinator

Tempe, AZ · Full-time

No sponsorship$20k-$26kDetected 23 days ago
ExcelCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringAdaptabilityMicrosoft OfficeOSHA

About the role

  • MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
  • Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork.
  • We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

Responsibilities

  • This position must work on-site at the Tempe, AZ office for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Intermediate knowledge of MS Office/Word, Excel, PowerPoint and Outlook.
  • Strong understanding of MedImpact systems including MedAccess, MedResponse, Calabrio, and other systems used.
  • Experience with Windows based database programs is also required.
  • Therefore, one must have the ability to work nights, weekends or on holidays as required.
  • This position requires no travel however attendance may be required at various local conferences and meetings.
  • To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily.
  • The requirements listed are representative of the knowledge, skill, and/or ability required.
  • They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and/or Experience
  • GED/HS Diploma and 2+ years' experience or equivalent combination of education and experience
  • Computer Skills
  • Intermediate knowledge of MS Office/Word, Excel, PowerPoint and Outlook. Strong understanding of MedImpact systems including MedAccess, MedResponse, Calabrio, and other systems used. Experience with Windows based database programs is also required. Strong aptitude for new programs. Ability to create complex documents, manage schedules and analyze data.
  • Certificates, Licenses, Registrations
  • Current and unrestricted licensure in a state of the United States or national certification as a pharmacy technician preferred.
  • Other Skills and Abilities
  • Demonstrated ability to appear for work on time, follow directions from a supervisor, interact well with co- workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment. Adaptable and remains flexible to change. Demonstrated ability to meet or exceed the competencies as listed.
  • Reasoning Ability

Nice to have

  • Completes quality audits of customer service, claims and prior authorization transactions to ensure timely and accurate information is provided to callers.
  • Provides monitoring feedback to staff and department leadership team.
  • Submits reports of audit results to the department leadership team.
  • Provides overall analysis of quality scores and identifies trends for CSR training purposes.
  • Recommends training program improvements or any additional customer service training needs.
  • Participates in the development of Knowledge Check questions to improve customer satisfaction based on client feedback and training issues identified through call monitoring.
  • Identifies areas for additional training based upon Knowledge Check question results.
  • Recommends workflow process improvements or enhancements to department leadership team.

Compensation

  • "Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualificati

Benefits

  • Medical / Dental / Vision / Wellness Programs
  • Paid Time Off / Company Paid Holidays
  • Life and Disability Insurance
  • Tuition Reimbursement
  • Employee Referral Bonus
  • MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California.
  • Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market.
  • MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.
  • A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."
  • At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care.

Equal opportunity

  • Employer, Male/Female/Disabilities/Veterans
  • To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
  • Disclaimer:
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Visa & Work Authorization

  • This position is not eligible for Sponsorship.
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This listing is sourced directly from MedImpact's careers page and normalized into a canonical job model.