Ciena
Global Technical Support - Lab Support New Grad
Ottawa
Sponsorship not specified$59k-$95kDetected 5 days ago
PythonBashLinuxRESTExcelCustomer SupportTCP/IPWiresharkResearchMicrosoft OfficeSharePointFiber Optics
About the role
- As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,
- Ciena is seeking an early-in-career professional to contribute to the operation and advancement of its global technical support lab environment. This role plays a key part in enabling remote Technical Support Engineers to address customer needs across industry-leading networking technologies. The position offers exposure to optical transport, packet OTN,
Responsibilities
- At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Requirements
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 1+ years application of fiber optic transport and/or switching equipment operations
- 1+ years application of troubleshooting techniques for OTN/SONET/SDH equipment, Carrier Ethernet equipment, or fiber optic facilities
- Experience with lab operations, including setup and operation of computer and test equipment
- Knowledge of optical transport technology and related test equipment
- Experience configuring and operating test equipment such as Spirent, JDSU/Thunderbird/Viavi, Exfo, Ixia/Keysight, and WireShark
Skills
- As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.
- Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
- The position offers exposure to optical transport, packet OTN, and Ethernet switching technologies while supporting critical lab operations.
- Execute inventory control and asset management across lab environments
- Administer documentation systems and web-based tools using technologies such as Apache, SharePoint, and scripting languages
Compensation
- The annual salary for this position is $59,400 - $95,000
- Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business.
- Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
- Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission.
- In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
Benefits
- We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Equal opportunity
- If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
- Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
This listing is sourced directly from Ciena's careers page and normalized into a canonical job model.