Mariadbplc

Enterprise Customer Success Manager

Remote - US · Senior · Full-time

No sponsorship$70k-$75kDetected 26 days ago

LinuxComputer VisionRecruitingCustomer SuccessCustomer SupportCadenceCollaborationTime Management

About the role

Enterprise Customer Success Manager MariaDB is making a big impact on the world.
Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday.
Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.

Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.

Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions.
Always represent the company in a knowledgeable and professional manner.
Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
Experience supporting customers in the public sector.
Excellent time management and organization skills.
Ability to develop and maintain C-Level relationships.
Ability to deliver custom ROI analysis for your customer portfolio.
Comprehensive understanding of customer success principles.
Can speak to new features and quickly speak to new releases of MariaDB.
High attention to detail.
Proficient in identifying and understanding complex business needs as it relates to MariaDB.

MariaDB does not sponsor work visas or relocation.
MariaDB will not accept agency resumes without a prior contractual agreement with HR.
Please do not forward resumes to any recruiting alias or employee directly.
MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

The annual anticipated U.S. base salary range for this full-time position is $70,000-75,000, plus $30,000-$32,000 bonus.
Salary is one component of MariaDB's total rewards package.
To request an accommodation due to a disability, please inform your recruiter.

In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted.
Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value.
Become a trusted advisor and advocate for customers within the company.
Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities.
At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success.

At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.

This listing is sourced directly from Mariadbplc's careers page and normalized into a canonical job model.