Element451jobs

Element451jobs

Senior Customer Success Manager, Strategic Accounts

Remote, United States · Senior

Sponsorship not specifiedDetected 486 days ago
Project ManagementSalesforceCRMAccount ManagementLead GenerationContract ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingPublic Speaking

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion.
  • You'll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success.

Responsibilities

  • Partner with the client's core team to identify and prioritize their key needs and objectives.
  • Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management.
  • Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists).
  • Develop and manage project plans in collaboration with the client's team.
  • Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations.
  • Document current processes and map best practices for the desired future state, aligned with industry standards and regulatory requirements.
  • Continuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform.
  • Collaborate with the Customer Success Manager and Engagement Strategist.
  • Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery.
  • Maintain an updated resource schedule and provide regular reports and updates to leadership.

Requirements

  • A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments.
  • Proven track record of success in managing and growing high-value, strategic accounts.
  • Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
  • Bachelor's degree required
  • If you have a proven track record in enterprise customer success, strategic account management, and consultative growth strategies, this is an opportunity to make a significant impact.
  • If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you!

Nice to have

  • Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.

Compensation

  • Competitive salary & benefits (Medical, Dental, Vision, Disability & More)

Benefits

  • Competitive salary & benefits (Medical, Dental, Vision, Disability & More)
  • Paid parental leave
  • Time to Relax - 10 company holidays and 20 days of paid time off
  • Element451 is the fastest growing CRM Platform in the higher education vertical!
  • application process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@element451.com.

Company info

  • Progress before Perfection We are action-oriented people.
  • We are empowered to make decisions and achieve our goals.
  • Learners before Masters We are curious and humble people who strive to constantly improve.
  • We are action-oriented people.
  • We are curious and humble people who strive to constantly improve.

Equal opportunity

  • Element 451 is an equal employment opportunity employer committed to diversity and inclusion in the workplace.
  • If reasonable accommodation is needed to participate in the job
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