Radar
Senior Technical Specialist, Retail Systems
New York, New York, United States · Senior · Full-time
Sponsorship not specified$40k-$55kDetected 59 days ago
JavaScriptPythonBashPowerShellSQLLinuxGraphQLRESTData AnalysisLLMsIncident ResponseCustomer SupportSensorsResearchCommunicationCollaborationProblem SolvingOrganizational SkillsCompTIA
About the role
- RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers.
- From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.
- Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!
Responsibilities
- Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments.
- Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence
- Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation.
- Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits.
- Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements.
- Write and maintain reports and procedural documentation.
- Drive root cause analysis and ensure effective issue escalation and follow-up.
- Contribute to a culture of continuous improvement within Customer Operations and Store Support processes.
Requirements
- You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles.
- You have proven ability to explain technical concepts to non-technical audiences clearly and effectively.
- You have strong problem-solving, analytical, and organizational skills with a high attention to detail.
- You have experience using service desk management software to monitor KPIs and track customer issues.
- You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations.
- You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices.
- You have excellent written and verbal communication skills.
- You have the ability to work independently and collaboratively across teams.
- You have flexibility to work additional hours as required to provide issue resolution.
- You have the ability to participate in an on-call rotation schedule
Compensation
- The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Benefits
- You will also be eligible to receive other benefits including:
- equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave.
- Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.
Company info
- At RADAR, we're transforming the way the world thinks about physical retail.
- We're building the future of in-store experience where every product and every person can be precisely located in real time.
- Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale.
- We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do.
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
- Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
- High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
- Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters.
- Balanced Lives: We work hard, but not at the expense of well-being.
- We respect time, boundaries, and life outside of work.
- Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
This listing is sourced directly from Radar's careers page and normalized into a canonical job model.