OpenEye

Partner Training Specialist

Liberty Lake, Washington

Sponsorship not specified$65k-$80kDetected 13 days ago

Project ManagementCustomer SupportVideo ProductionCommunicationPublic Speaking

About the role

This role is equal parts program manager, content creator, and product champion.
Success is measured by the quality, consistency, and reach of the training program and by the ability to translate complex product capabilities into clear, compelling education across multiple formats and platforms.
Produce training courses, certification programs, and testing material for OpenEye products and services for online distribution to internal and external customers.

Collect data and report on training utilization and effectiveness; recommend and implement improvements based on organizational objectives.
Coordinate and produce video FAQs on trending support and product issues.
Collaborate with the product and marketing teams to ensure training content aligns with product positioning, visual brand standards, and release communications - reinforcing OpenEye's value proposition across every training touchpoint.
Build and maintain SCORM-compliant interactive coursework using authoring tools such as Articulate Storyline, including quiz design, pass rate configuration, and distribution through the LMS and partner content delivery platforms.
Manage recurring partner communications including monthly certification reporting to partner organizations and monitoring of the training inbox.

Bachelor's degree, required.
3-5 years of experience in training or managing or operating a training program, including content development and delivery across multiple formats and platforms.
Ability to work on multiple projects simultaneously in a small, fast-paced environment.
Knowledge of instructional design principles and SCORM-based authoring tools (e.g., Articulate Storyline)
experience building interactive e-learning content preferred.
Hands-on experience with a Learning Management System (Skilljar preferred) and webinar platforms (Zoom)
Experience with video production and screen recording tools (e.g., Camtasia) for creating polished product education content. AI tools a plus.
Excellent communication, presentation, organizational, and customer service skills.
Ability to communicate and collaborate cross-functionally across a diverse set of perspectives and areas of expertise.
Strong project management skills with the ability to independently manage multiple recurring programs and competing deadlines.
Genuine enthusiasm for technology and a drive to develop deep product knowledge - with the ability to translate that knowledge into compelling education that helps partners and end users understand and champion OpenEye's solutions.
Perks at OpenEye:

$65,000 - $80,000 USD
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.
The base salary offered is part of a total compensation package.
The pay for this opportunity is $65,000 - $80,000 per year.
Up to $5,000 annual company match for 401k.
9 Paid Holidays per year.

Employees are eligible to purchase company stock at a discounted rate.
Medical, dental, vision & prescription benefits starting day 1!
Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Company paid short-term/long-term disability, AD&D and life insurance.
Paid maternity and parental leave.
15 Days of Paid Vacation accrued per year (increases after year 3).
Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
Maintain and update training and education pages within the OpenEye Knowledge Base, including self-guided learning paths and post-session content.

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention.
For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.
Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world.
OpenEye's solutions are available globally through a trusted network of certified service providers.
OpenEye is a subsidiary of Alarm.com.
Learn more at www.openeye.net.

This listing is sourced directly from OpenEye's careers page and normalized into a canonical job model.