Natera
Training Specialist, PX & Patient Coordinators
US Remote
Sponsorship not specified$70k-$75kDetected 1 day ago
ComplianceProject ManagementAgileSalesProcess ImprovementHRISOnboardingHIPAAPatient CareLeadershipCommunicationCollaborationMentoringCertified ScrumMaster
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- The Trainer is responsible for designing, facilitating, and continuously improving training programs for Patient Experience (PX) and Inside Sales (Patient Coordinator) teams.
Responsibilities
- Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral
- Partner with Quality and Operations to stay current on process changes, product updates, and compliance requirements
- Coaching & Performance Support
- Provide individualized coaching to new hires and tenured agents to reinforce training concepts, address skill gaps, and support performance improvement
- Partner with QA and team leads to deliver targeted coaching following audit findings or remediation referrals
- Use a consultative, strengths-based coaching approach that builds agent confidence while driving measurable behavior change
- Document coaching interactions and track progress over time to inform remediation plans and escalation decisions
- Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS
- Maintain accurate training records in accordance with quality and compliance standards
- Maintain training curricula for both new hire tracks and remediation pathways
Requirements
- Experience training revenue-generating teams - inside sales, patient coordinators, or similar roles where agent performance directly impacts conversion, revenue, or patient acquisition
- Experience tracking training metrics and preparing status updates or reports for leadership
- Demonstrated tech savviness with the ability to quickly learn and navigate new platforms, tools, and systems
- Familiarity with QA-driven remediation processes
- Experience with eLearning authoring tools (Articulate Rise, Storyline, or similar)
- Track and maintain training data points including new hire completion rates, assessment scores, remediation participation, and time-to-proficiency metrics
- 2+ years of experience in a training, learning & development, or instructional design role, preferably in a healthcare, contact center, or patient services environment
- Demonstrated coaching experience - ability to deliver effective 1:1 and small group coaching that drives observable behavior change and performance improvement
- Demonstrated experience facilitating live trainings (both in-person and virtual) for adult learners
- Hands-on experience building content in an LMS (e.g., Workday or similar)
- Hands-on experience using AI tools (e.g., Claude, Gemini, or AI-powered features within authoring or LMS platforms) to support content creation, efficiency, or workflow automation
- Strong written and verbal communication skills
- Ability to manage multiple concurrent training initiatives and deadlines
- Training certifications such as ATD Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or equivalent highly sought
- Project management certifications such as PMP, CAPM, or equivalent (e.g., Certified Scrum Master, Six Sigma) highly sought
- Experience training customer-facing or sales-adjacent roles in a healthcare or patient services environment
Compensation
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
Benefits
- Convert existing training materials (SOPs, process guides, QA rubrics) into structured, self-paced learning experiences
- Leverage AI tools to accelerate content development, enhance module interactivity, and improve learning design efficiency
Company info
- Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.